RETURNS

WE DO NOT OFFER EXCHANGES. ONLY RETURNS.

If you’re not totally obsessed with your Ella Payne Collection purchase, you may return it for store credit only. Store credit never expires. Your store credit must be used in its entirety and it is valid for 1 time use only. It cannot be used with any other discounts. The store credit does not apply towards shipping charges. It is only valid on our products.

RETURNS

DOMESTIC ORDERS (USA)

All Returns must be shipped to the following address:

Ella Payne Collection 

6919 W. Broward Blvd, Box 279

Plantation, FL 33317

Include this slip back with your return

Order #: __________ (your order number goes here)

If you have any questions please email returns@ellapaynecollection.com

Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

    • Ship your package using a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship. Please keep tracking details for your records. 
    • Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
    • You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
    • We only return your purchases in store credit only.
    • Only Original priced items can be returned. 
    • All bodysuit, swimsuit, accessories, shoes or sales items are final sale. 
    • PLEASE BE AWARE  ITEMS RETURNED WITH STAINS OR SIGN OF WEAR AND TEAR WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO YOU.

RETURN POLICY:

  • Merchandise must be returned within 10 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Please note original shipping charges are Not Refundable.

NON-RETURNABLE:

  • All Items purchased on Sale or with a promo code.
  • Accessories
  • Bodysuits, and Swimwear.
  • All shoes are FINAL SALE

Final Sale Items

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale. Body suits are FINAL SALE due to the delicate nature of the item. All shoes are FINAL SALE All accessories are FINAL SALE

Order Not Delivered or Returned to Sender

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost. Please ensure that your address is correct when you place your order. By completing a purchase with us you are agreeing to our full return policy. If you have any questions, please send an email to returns@ellapaynecollection.com

 

INTERNATIONAL ORDERS:

ALL INTERNATIONAL ORDERS ARE FINAL SALE!

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