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Returns
WE DO NOT OFFER EXCHANGES. ONLY RETURNS.
If you’re not totally obsessed with your Ella Payne Collection purchase, you may return it for store credit only. Store credit never expires. Your store credit must be used in its entirety and it is valid for 1 time use only. It cannot be used with any other discounts. The store credit does not apply towards shipping charges. It is only valid on our products.INTERNATIONAL ORDERS:
ALL INTERNATIONAL ORDERS ARE FINAL SALE!
DOMESTIC RETURNS (USA)
All Returns must be shipped to the following address:
Ella Payne Collection
6919 W. Broward Blvd, Box 279
Plantation, FL 33317
Include this slip back with your return
Order #: __________ (your order number goes here)
If you have any questions please email returns@ellapaynecollection.com
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
- Ship your package using a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship. Please keep tracking details for your records.
- Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
- You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
- We only return your purchases in store credit only.
- Only Original priced items can be returned.
- All bodysuit, swimsuit, accessories, shoes or sales items are final sale.
- PLEASE BE AWARE ITEMS RETURNED WITH STAINS OR SIGN OF WEAR AND TEAR WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO YOU.
RETURN POLICY:
- Merchandise must be returned within 10 days.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Please note original shipping charges are Not Refundable.
NON-RETURNABLE:
- All Items purchased on Sale or with a promo code.
- Accessories
- Bodysuits, and Swimwear.
- All shoes are FINAL SALE
Final Sale Items
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale. Body suits are FINAL SALE due to the delicate nature of the item. All shoes are FINAL SALE All accessories are FINAL SALEOrder Not Delivered or Returned to Sender
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost. Please ensure that your address is correct when you place your order. By completing a purchase with us you are agreeing to our full return policy. If you have any questions, please send an email to returns@ellapaynecollection.com
Shipping
We ships worldwide.
SHIPPING
(USA ONLY) All orders are processed within 1-3 days. Orders take 1-8 business days from shipment date to be delivered.
- Standard shipping :3-8 days $10.00
- Express: 1-3 days $40.00
- Free standard shipping for orders over $75 (USA only)
- All orders are processed within 1-4 days.
- International Prices are calculated at checkout, with one option prepaid including Duties and Taxes and 3 non paid options.
Make sure you are shipping to a secure location. We are not responsible for stolen packages.We are absolutely not responsible for any lost packages once in the hand of the shipping company. We have no control over packages. You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.